Information
Supervision and other Related Fees
Information provided on this webpage:
Stay Compliant: payments are due on or before last day of every month
Payment types accepted when paying by mail: money orders and cashier's checks
Payment types accepted when paying by phone or online: credit or debit cards
Payment types accepted when paying by walk-up: cash
Include MNI Number and Date of Birth
Send Orange County Corrections Fee Payments Only
Toll-Free Support Line: 1-888-643-1750
What if my payment hasn't posted to my account?
Email Support:
Stay Compliant: payments are due on or before the last day of every month
If paying by mail, we recommend mailing your payments no later than the 25th of the month, so that there is enough time for them to be received, processed and credited to your account by the 1st
Payment types accepted when paying by mail: money orders and cashier's checks
No other forms of payment are accepted, and will be returned to you. This will delay your payment being processed and could result in your payment being late. DO NOT SEND cash DO NOT SEND personal checks DO NOT SEND company checks. You must include a $0.00 transaction fee with each payment by mail.
Payment types accepted when paying by phone or online: credit or debit cards
Credit: MasterCard, Visa, Discover or Direct Express card (federal benefits program)
Debit: MasterCard, Visa or Direct Express card (federal benefits program)
NOTE: Debit cards must be associated with a USPS Zip Code. Since prepaid debit cards are not usually associated with a Zip Code, they will probably not work.
You will be charged a $2.50 transaction fee for each online payment.
Payment types accepted when paying by walk-up: cash
Use cash to pay at any participating retailers nationwide. Go to www.paynearme.com for locations. You will be charged a $2.99 transaction fee for each walk-up payment.
Payment Amounts
The amount of money you pay each month is specific to your case.
If you choose to do so, you may send in payment for more than one month.
NOTE: If you owe supervision fees you can pay a maximum of three months in advance.
Be sure to keep your receipt in case there are any problems with the delivery and processing of your payment.
Include MNI Number and Date of Birth
If paying by mail, it is important that you write both your MNI Number and Date of Birth on your payment AND on the Payment Voucher to ensure that your account is credited correctly. If you do not know your MNI Number, please contact your agent.
Properly filling out your payment and Payment Voucher will ensure that your payment is processed on a timely basis. Not following proper payment procedures will result in delays in processing your payment, which could result in your payment being late.
Send Orange County Corrections Fee Payments Only
Do not send anything other than your Orange County Corrections Fee payment. All other items should be sent directly to your agent or the proper location. If you are unsure of the correct location, please contact your agent. Some examples of items that should NOT be sent to the Orange County Corrections Fee processing address:
DO NOT SEND pay stubs for employment verification
DO NOT SEND a note for your agent
Remittance Envelopes
Pre-printed remittance envelopes are provided for your payments. If you do not have any envelopes, you can request more from your officer. Not having a pre-printed envelope is not an excuse for not mailing in your payment on time. If you do not have one of the pre-printed envelopes, you can send your payment in a regular envelope to the fee payment center at:
Orange County Corrections Fee Payment
PO BOX 806398
CHICAGO IL 60680-4125
Toll-Free Support Line: 1-888-643-1750
This toll-free number can be called 24x7x365. This automated system can provide you with the following information:
Your current balance
Your last payment received
The due date for your next payment
You also have the ability to make a payment during your call.
What if my payment hasn't posted to my account?
There are a number of explanations for why your payment may not have posted to your account:
- Have you allowed enough time for the payment to be processed?
Please allow at least 5 business days from the day you mailed your payment.
If your payment has not posted, wait three days and call back. If your payment still has not posted, there may be other problems.
- Did you follow the proper payment procedure?
If you did not write the correct MNI Number and your Date of Birth on Payment AND the Payment Voucher, the processing of your payment could have been delayed.
- Did you clearly PRINT all information?
We do the best we can to read what you write but we need your help.
CLEARLY PRINTING all information will help us process your payments in a timely manner.
- What if you did everything right?
On some occasions, there can be payment processing errors. If you believe this to be the case, please call the Support Line and be prepared to provide the following information (you should allow AT LEAST TWO WEEKS before contacting support regarding a possible problem with a payment):
Date you mailed the payment or confirmation number of electronic payment
Exact payment type
Payment amount
Serial number of payment
If the matter cannot be resolved with this information, you will need to have the agency that issued the money order run a trace to see if the payment has been cashed.
- If it has been cashed, you will need the information from the BACK of the money order. This information is the bank's internal tracking number and should enable us to locate the payment and credit your account.
- If the payment has not been cashed, you can request a refund from the issuing agency. Note: there are usually time restrictions on how soon the agency will issue a refund. The USPS, for example, will not issue a refund until 60 days have passed from the date the money order was originally purchased.
Refunds
If you believe you are entitled to a refund from one of your accounts or if you believe your payment was applied to the wrong account, you will need to contact your agent. Refunds are issued by the Orange County Community Corrections.
Email Support: orange-fl@mysupervision.com
If you have any questions not answered here, you may email us at this address. We will only be able to answer questions regarding your account status and payment history. Any questions regarding your parole or probation or your requirement to pay your fees need to be directed to your agent.